Skills

Software Engineering:

• User Interface and User Experience Design & Development: Creating products that are aesthetic, fast, interactive, user-friendly, accessible, and reliable for a responsive, meaningful, and relevant user experience on all major browsers and devices. Includes branding, research, planning, interface and interactivity design, creating use cases, assuring usability and accessibility, developing front-end code, scripts, stylesheets, and assets, and performing user testing.
• Software Design & Development: Hand-coding of cross-browser, cross-platform, responsive, web standards compliant, scalable, secure websites, user interfaces, web, mobile, and desktop applications, and social media campaigns. Design and implementation of design systems, wireframes, mockups, prototypes, graphics, requirements, and other assets for those platforms. Includes the development of front-end and back-end code, component libraries, multimedia, data visualizations, animations, information architecture, and content management solutions.
• Technical Design: Research, planning, and documentation for information architecture, technical design, feature development, product requirements, and acceptance criteria for websites and applications.

Print & Multimedia:

• Graphic Design, Photography, Desktop Publishing, & Art Direction: Advanced design, branding, development, and art direction for graphics, photography, video, multimedia, publications, websites, applications, marketing materials, communications, presentations, data visualizations, training materials, promotional products, and various other types of media or assets.

Leadership:

• Release Management: Managing all aspects of the release process including release planning, content selection, the build process, the quality assurance testing, the deployment workflow and statuses, the approval process, and the communications with stakeholders. Duties also included modernizing and streamlining the existing release process and producing the technical documentation outlining the updated workflow.
• Engineering Management: Collaborating with other teams, managers, stakeholders, and contractors. Defining and improving the SDLC and ensuring that the workflow and standards are followed and the roadmap goals are achieved. Developing technical specifications, performing resource planning for major initiatives, and prioritizing, delegating, and supervising engineers’ activities and deliverables. Fostering an environment of positivity and mutual respect, and a culture of continuous improvement and collaboration, motivating and engaging engineers to ensure that their personal and professional needs are met, managing, supporting, and evaluating engineers’ performance, and participating in the hiring and firing process.
• Project Management: Project planning and requirements, research, estimation, information architecture development, project tracking, risk assessment, acceptance criteria creation, quality control, problem solving and troubleshooting, technical documentation, business communications, presentations, training materials, and roadmaps, and project team leadership, guidance, and training.

Event Coordination:

• Employee Engagement: Leading a cross-department team of individuals in planning and hosting various inclusive activities and events for employees to promote a positive company culture, raise morale, foster teamwork, reduce turnover, and provide community outreach in both a local office environment and for an international distributed workforce.
• Event Management: Event planning and support, research to find speakers, locations, and entertainment, budget estimation and purchasing, preparing and monitoring scheduling, audiovisual coordination, decoration and set design, menu planning, and production of event materials such as emails, websites, social media campaigns, invitations, badges, presentations, signage, handouts, agendas, promotional materials, gifts, clothing, and more. These duties were performed for public, private, and semi-private corporate events for small and large audiences, as well as for non-corporate private events.

Communication, Documentation, & Training:

• Internal Documentation: Creating and documenting product specifications, project requirements, technical designs, and Engineering and UI/UX standards, processes, and procedures. Developing a design system and component library with UI/UX requirements, usage guidelines, and examples. Organizing and expanding on existing corporate documentation and training coworkers on the information architecture design and documentation procedures. Creating internal wiki articles to train support teams on new features.
• External Communication: Crafting corporate and customer communications, language for marketing materials, content for websites and applications, and knowledge base and wiki articles for customer onboarding and support.
• Training: Teaching classes and workshops on software development and content management, leading one-on-one training sessions on website maintenance, photography post-production, and video production, and cross-training coworkers and team members on graphic design, UI/UX design and development, and techniques for troubleshooting, problem solving, and performing quality assurance testing. Creation of training manuals, classroom materials and conference presentations.

Research & Testing:

• UI/UX Research & Testing: Performing extensive UI/UX evaluations of product functionality, reviewing and analyzing application analytics and customer feedback, preparing competitive analyses of both direct competitors and top SaaS applications, researching current technologies, practices, and design patterns, and conducting user testing using both qualitative and quantitative methods.
• Technical Research: Research, evaluation, proof-of-concept implementation, and comparison of libraries, frameworks, components, and services against required or desired metrics for the purpose of making a qualified recommendation for specific technologies to leverage in software applications.
• Quality Assurance Testing: Quality assurance testing and troubleshooting for websites and applications, including the creation of test cases, acceptance criteria, and guidelines for testing. Includes leading the QA process for releases, managing the testing assignments and tracking the progress and thoroughness of testing.

Tools

Skill Level	Usage, by Year
Expert	Very Often
Advanced	Often
Experienced	Sometimes
Novice	Rarely
	None
Web Development Graphic Design Audio, Video and Animation Desktop Publishing Database Administration Business Software Operating Systems Tools Used	2001	2002	2003	2004	2005	2006	2007	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022
ASP, ASP & C# .Net
Usage of classic ASP and some ASP .Net and C# .Net to code the dynamic aspects of websites and applications.
Cold Fusion
Usage of Cold Fusion to code the dynamic aspects of websites.
HTML, HTML5, XHTML, Wiki Markup
Usage of HTML, HTML5, XHTML, and Wiki Markup to create cross-browser, cross-platform, web standards compliant websites, applications, and wiki articles.
CSS
Usage of CSS to create responsive, cross-browser, cross-platform stylesheets.
Sass, Less
Usage of Sass and Less CSS preprocessors to build stylesheets dynamically with variables, functions, and mix-ins, as part of a sharable design system.
AJAX, JavaScript, jQuery
Usage of AJAX, JavaScript and jQuery to implement or edit existing plugins or create custom plugins and functions for websites and applications.
React, JSX, Typescript
Usage of React, JSX and Typescript to create single page applications and interactive components.
Perl CGI
Usage of the Perl language to create CGI scripts for web forms and counters.
Dreamweaver
Usage of Adobe Dreamweaver to create websites, including using advanced features for templating, database interaction and site management and review. While I remain an expert level Dreamweaver user, I much prefer to hand-code my websites.
Contribute
Usage of Adobe Contribute to create a customized, role-based content management system for a site containing over 30,000 files managed by over 50 departments. Extended the built-in features of the site with custom code to assist in site management and review.
UltraEdit, Notepad++, EditPlus, Visual Studio, Visual Studio Code, Atom
Usage of text editing and software development platforms to hand-write code, styles, and scripts for websites and applications.
Adobe XD, Sketch, InVision
Usage of Adobe XD, Sketch and InVision to design wireframes and prototypes for print, web, and mobile.
Photoshop
Usage of Adobe Photoshop to create and edit graphics and animations.
Illustrator
Usage of Adobe Illustrator to create and edit vector graphics.
Fireworks, Image Ready
Usage of Adobe Image Ready and Adobe Fireworks to create and edit web graphics and gif animations.
Corel Draw
Usage of Corel Draw to create vector graphics for print.
Corel Photo Paint
Usage of Corel Photo Paint to create and edit graphics for the web.
Flash, ActionScript, Flex
Usage of Adobe Flash software, ActionScript coding, and Adobe Flex or Adobe FlashBuilder software to create flash video, animations, data visualizations, and applications for the web.
Sorenson Squeeze, Amazon Elastic Transcoder
Usage of video compression software to crop, resize, combine, and compress video for varying bitrates on the web.
iMovie, iDVD, Adobe Premiere, Ulead Media Studio Pro, Avid Xpress Pro
Usage of video editing software to import and edit video footage and output the finished product to dvd or to web formats.
Maya, Alias|Wavefront Studio, SoftImage
Usage of 3D modeling software to create 3D models and animations.
Adobe Audition, Audacity, Sound Forge, Acid, Peak
Usage of audio editing software to create original music scores for animations and video, and to edit and clean up audio for web, animations and video.
InDesign, Quark Xpress, Adobe PageMaker
Usage of desktop publishing to create books, brochures, mailers, newspaper articles and other print materials.
Microsoft SQL, MySQL
Usage of Microsoft SQL and MySQL in creating and executing SQL statements for retrieving and updating data.
Microsoft Access, Corel Paradox, ACT! Databases
Usage of Microsoft Access and other database software to access and update data and create reports.
Jira
Usage of Atlassian Jira for issue tracking and workflows, and project management.
Confluence, Sococo
Usage of Atlassian Confluence or Sococo for team collaboration and documentation.
Git, BitBucket, Sourcetree, VSS, TFS
Usage of Git and Git Bash, Atlassian BitBucket, Atlassian Sourcetree Microsoft Visual SourceSafe (VSS), or Microsoft Team Foundation Server (TFS) for source .
Word, Google Docs
Usage of Microsoft Word or Google Docs software in creating and editing documents.
Excel, Google Sheets
Usage of Microsoft Excel or Google Sheets software in creating and editing spreadsheets.
PowerPoint, Google Slides
Usage of Microsoft PowerPoint or Google Slides software in creating, editing, and animating presentations.
Acrobat
Usage of Adobe Acrobat Professional software in creating and editing PDFs.
Email Software
Usage of email software as a communication and file sharing tool, including experience with setting up email accounts and signature files and in creating html emails for marketing and informative purposes for multiple email platforms.
Instant Message Software
Usage of instant messaging software as a communication and file sharing tool between coworkers.
Scanning Software
Usage of scanning software to import documents and images for print and web.
Windows
Usage of the Microsoft Windows Operating System, including experience with software and hardware installation and removal, system maintenance, and usage of DOS commands. Also includes extensive experience coding and testing websites and applications for Windows desktops, tablets, phones and other mobile devices.
Apple/iOS
Usage of Apple Operating Systems on various platforms, including experience with software installation and removal and system maintenance. Also includes extensive experience coding and testing websites for iOS desktops, tablets, phones and other mobile devices.
Android
Usage of Android Operating Systems on various platforms, including experience with software installation and removal and system maintenance. Also includes extensive experience coding and testing websites for Android tablets, phones and other mobile devices.
UNIX/Linux
Usage of the UNIX/Linux Operating System, including experience with UNIX programming and commands.

Employment

Engineering Manager

• August 2022 - Present
  TeamSupport
  • Managing a team of 7 engineers, while remaining hands on as a Senior UI/UX Engineer and Release Manager, with proven results: reduced turnover, increased productivity, and improved quality of work. The role involves a close collaboration with other teams, managers, stakeholders, and contractors. Duties include defining and improving the SDLC, ensuring that the workflow and standards are followed, and achieving the roadmap goals. This entails developing technical specifications, performing resource planning for major initiatives, and prioritizing, delegating, and supervising engineers’ activities and deliverables. Other responsibilities comprise of fostering an environment of positivity and mutual respect, and a culture of continuous improvement and collaboration, motivating and engaging engineers to ensure that their personal and professional needs are met, managing, supporting, and evaluating engineers’ performance, and participating in the hiring and firing process. AWARD: 2022 'Culture of Progress' (Core Value Award) recipient.

Senior UI/UX Engineer, Team Lead, & Release Manager

• November 2018 - August 2022
  TeamSupport
  • Designed mockups, wireframes, prototypes, and UI/UX requirements for B2B SaaS applications and worked as a full stack agile developer to turn those designs into cross-browser, cross-platform solutions. Consulted with an international team of stakeholders, performed intensive user experience analysis and competitive analysis to guide design strategy and enhance the usability and accessibility of our products and the overall customer experience. Built a design system and component library and worked with the team to establish and document coding standards, software development processes, and quality assurance procedures to improve the technical design and scalability of our applications. Developed both customer-facing and internal training materials and led training sessions. Formed and lead the employee engagement committee in charge of encouraging interaction and improving the employee experience across a distributed environment. As a Team Lead, I managed a team of 6 engineers, and as a Release Manager, I led a team of 20 through the release process. Performed as the Product Manager and/or the Technical Lead for various projects. AWARD: 2021 'Excellence' (Employee of the Year) recipient.

Senior UI/UX Designer

• January 2018 - November 2018
  Verizon
  • Designed mockups and prototypes and developed UI/UX requirements for the employee portal, mobile apps, and the integration of IBM Watson into the Learning Management System. Worked closely with an international team of designers, developers, and stakeholders through the design process and consulted with technical teams on front-end development. Created infographics and other visual assets. Conducted user experience research and testing.

Senior UI/UX Designer/Developer

• April 2008 - January 2017 (Full-time), August 2017 - October 2017 (Contract)
  Data Paradigm, Inc.
  • Designed, developed, and maintained websites, SaaS applications, mobile apps, emails, and social media campaigns as a full stack developer and UI/UX designer. Created logos and branding, developed animations, data visualizations, and marketing materials, and did photography and retouching. Performed project and team management responsibilities, cross-trained coworkers, and wrote documentation, technical specifications, and training materials. Lead the employee engagement committee, which encouraged teamwork and morale and reduced turnover. AWARDS: Six time ‘MVP’ (employee of the month) recipient.

Senior UI/UX Designer/Developer

• May 2001 - January 2008
  Federal Reserve Bank of Dallas
  • Designed, developed, and maintained internal and external non-profit websites and print campaigns. Created logos and branding. Developed scripts, databases, graphics, and publications. Performed audio, video, and multimedia production. Worked as photographer and retoucher and art directed photoshoots by other photographers. Performed project, team, and event management. Cross-trained coworkers and taught web development classes. Wrote documentation, technical specifications, and training materials.

UI/UX Designer/Developer

• February 2000 - May 2001
  Springbow Solutions
  • Designed, developed, and maintained commercial websites and multimedia. Created logos and branding. Developed scripts, graphics, and publications. Cross-trained coworkers and performed project and team management responsibilities.

Graphic and Web Designer/Developer

• October 1999 - Present
  Launch Girl
  • As a freelancer, designed, developed, and maintained assorted commercial and non-profit websites, print campaigns, and retail products. Touched up photography, created logos and branding, developed scripts, graphics, and publications, and consulted with and trained clients on using and maintaining their products. Performed event management duties and created personalized invitations, decorations, treats, and activities.

Education

Education kept current with classes, conferences, and online training on UI/UX and software development topics.

M.S. in Visualization Sciences

• Texas A&M University, 1999
  • Course work included web design and development, art and design, computer graphics programming, graphical user interface development, 3D modeling and animation, 2D animation, video and audio production and editing, photography, human-computer interaction studies, and more.

B.S. in Computer Science

• University of Texas at Dallas, 1997
  • Computer Science course work was supplemented heavily with traditional arts and computer graphics courses. Graduated magna cum laude.